News

COVID-19 Update

COVID-19 Update
March 3, 2022

Once again, we will begin a limited re-opening beginning Monday, March 14. As you know, our top priority has been and will continue to be the health and well-being of our clients and our health care team. We appreciate the support you have given us as, together, we have had to navigate a very stressful and difficult couple of years.

We have missed seeing you and interacting with you in the ways we were able to do before the pandemic, so our goal is to gradually work back to that. At the same time, we want to make sure everyone feels comfortable and safe so we will institute our re-opening in stages.

During the first stage, we will welcome clients into the hospital on a limited basis. Upon arrival, please remain in your car and call the hospital to notify us that you are here. A technician will call you to take a history and give you further instructions for entering the building.

Our exam rooms are small and we want to minimize the number of people in the room together, so we will allow only one pet parent in the building with their pet. As we are a medical facility, you will be required to wear a face mask, worn properly over the nose and mouth, and remain seated during the exam to ensure adequate social distancing.

Curb-side service will continue for those of you who would prefer to remain in your car.

Please remember that all appointments must be scheduled. During this first stage, one doctor will see in-person appointments and one doctor will see curb-side appointments. When you call to schedule an appointment for your pet, you may request which type of appointment you would prefer. If, at the time of your appointment, you are experiencing any respiratory symptoms, an elevated temperature, or loss of taste and smell, please call us to reschedule. We will confirm a normal temperature for you before you may enter our hospital.

Curb-side service will continue for the following services:

  • Technician appointments
  • Vaccination appointments
  • Medication and food pickups
  • Drop-off appointments
  • Surgical admissions and discharges

We will continue to assess our processes and workflow and closely follow CDC guidelines as we remain dedicated to keeping everyone safe. We are proud of the fact that we have not missed a single day of service in our quest to care for your pets during the pandemic. We appreciate your patience and ask that you appreciate and respect our dedicated team as we work together toward a more “normal” hospital/client relationship.